Can I participate in an Inquiry discussion group?

The Diamond Approach is offering live, online Inquiry groups to accompany this course at a discounted rate — $100 for eight, 90-minute sessions, where you’ll take turns with other students working one-on-one with an expert teacher. This is completely optional and available after purchasing Presence.

How do I purchase Presence: Venture into the Heart of Enlightenment?

You can purchase it here.

How do I access Presence: Venture into the Heart of Enlightenment after I have purchased it?

To access your course, you will need to:

• Log in to your Sounds True account
• Click on “Digital Library” (located in the maroon navigation bar at the top right of the page)
• Click on “Online Courses” (located on the left side of the page)
• Find Presence: Venture into the Heart of Enlightenment
• Click on “go to course”

How do I contact customer service?

You may contact us Monday–Friday, 8 am–5 pm MT.
Email: support@soundstrue.com
Phone: US Customers 1.800.333.9185 #3
Phone: International Customers 1.303.665.3151 #3

What browsers do you recommend?

We recommend the most recent version of Safari for Mac users or Google Chrome for PC users (with a second choice of Firefox). We do not recommend using Internet Explorer—but if you must, please use version 11 or higher.

How do I access my bonuses?

To access Realization Unfolds: A Conversation between A.H. Almaas and Adyashanti, you will need to:

• Log in to your Sounds True account
• Click on “Digital Library” (located in the maroon navigation bar at the top right of the page)
• Click on “Online Courses” (located on the left side of the page)
• Find Realization Unfolds: A Conversation between A.H. Almaas and Adyashanti
• Click on “go to course”

I already have the bonus in my library. Can I substitute it for something else?

Unfortunately, it is part of the bundle, and substitutions are not allowed.

Can I download the course audio or video content to a computer or mobile device?

You can download the audio/video content onto your computer or Android mobile device. With the exception of eBooks, Apple has restrictions that prevent items from being downloaded directly to iOS devices, unless purchased from iTunes or Apple. Digital items may be downloaded to your computer and then synchronized to your iOS device via iTunes. Courses are also available to stream within the Sounds True App.

Can I stream the live sessions from a computer or my mobile device?

Live sessions are viewable on Mac and PC. You can stream them on Android and Apple mobile devices through the browser. If you are not using WiFi, please check with your mobile carrier, as additional data rates may apply.

How do I know what time live sessions start if I live abroad or in a different time zone?

All events are Eastern Time unless otherwise noted. Here is the schedule. Please use a time zone converter of your choice or thetimezoneconverter.com.

Why is the video player blank, or why can’t I hear it?

Player solutions:

• The session has not started. Please wait a few minutes.
• Try refreshing your browser window or clearing your browser’s cache.
• If the broadcast stops or you see a black screen, try refreshing your browser window.
• If you are using a Windows PC, we recommend using the Google Chrome web browser.
• If you are on a Mac, we recommend using the Safari web browser.
• If you can’t hear anything, check the two places your volume is controlled. One is your video player and the other is your computer.

Are the sessions live or prerecorded?

The course videos are prerecorded. Videos noted as “Live” are live.

What is your return policy?

Click here for the Sounds True return policy.