We unconditionally guarantee your satisfaction with Sounds True products for up to one year when purchased from Sounds True, excluding Sounds True One memberships, events, and in-depth programs, which are subject to unique refund policies as outlined below. If a Sounds True product fails to meet your expectation for any reason, simply contact Sounds True customer service for a refund. For items purchased from Sounds True that are manufactured by other companies, we indicate the warranty period in the product description.
Please note: Due to credit card fraud protection policies, refund requests for direct Sounds True credit card purchases up to 365 days from the order date will be refunded back to the credit card. If the purchase was paid for using PayPal, refunds will be made back to PayPal within 180 days from the purchase date; after 180 days and up to 365 days from the purchase date, the purchase will be refunded via a paper check (in US dollars) and mailed to the billing address on file. If this is not possible, we will apply a credit to your account.
In the event you need a refund, we will honor any order placed with us within 365 days from the order date. Original shipping charges will not be refunded.
For all physical hard good refunds, please contact Sounds True customer service via phone, email, or chat on our website.
We allow refunds for any order placed with us within 365 days from the order date. Please email support@soundstrue.com with DIGITAL PRODUCT REFUNDS in the subject line.
We allow refunds for up to 30 days from the initial subscription date. Please email membership@soundstrue.com with SOUNDS TRUE ONE MEMBERSHIP REFUNDS in the subject line.
Please make sure to provide the following information:
Each event will have a refund policy specific to that particular event and event venue. As such, please find the event refund policy listed on the individual event page.
Given the unique nature of the Sounds True In-Depth Programs, each program has its own refund and cancellation policy, and a full refund cannot be guaranteed. Our team is happy to discuss options with you. Please see below for contact information.
Sounds True sometimes offers products not manufactured by Sounds True. For these items, we indicate the warranty period in the product description, which can be different from Sounds True’s return policy period. Please verify your product meets these specific timeframes for all refunds.
We will reply promptly to all inquiries and are so grateful to be of service.
The Diamond Approach is offering live, online Inquiry groups to accompany this course at a discounted rate — $100 for eight, 90-minute sessions, where you’ll take turns with other students working one-on-one with an expert teacher. This is completely optional and available after purchasing Presence.
You can purchase it here.
To access your course, you will need to:
You may contact us Monday–Friday, 8 am–5 pm MT.
Email: support@soundstrue.com
Phone: US Customers 1.800.333.9185 #3
Phone: International Customers 1.303.665.3151 #3
We recommend the most recent version of Safari for Mac users or Google Chrome for PC users (with a second choice of Firefox). We do not recommend using Internet Explorer—but if you must, please use version 11 or higher.
To access Realization Unfolds: A Conversation between A.H. Almaas and Adyashanti, you will need to:
Unfortunately, it is part of the bundle, and substitutions are not allowed.
You can download the audio/video content onto your computer or Android mobile device. With the exception of eBooks, Apple has restrictions that prevent items from being downloaded directly to iOS devices, unless purchased from iTunes or Apple. Digital items may be downloaded to your computer and then synchronized to your iOS device via iTunes. Courses are also available to stream within the Sounds True App.
Live sessions are viewable on Mac and PC. You can stream them on Android and Apple mobile devices through the browser. If you are not using WiFi, please check with your mobile carrier, as additional data rates may apply.
All events are Eastern Time unless otherwise noted. Here is the schedule. Please use a time zone converter of your choice or thetimezoneconverter.com.
Player solutions:
The course videos are prerecorded. Videos noted as “Live” are live.
Click here for the Sounds True return policy.