Return Policy

We unconditionally guarantee your satisfaction with Sounds True products for up to one year when purchased from Sounds True, excluding Sounds True One memberships, events, and in-depth programs, which are subject to unique refund policies as outlined below. If a Sounds True product fails to meet your expectation for any reason, simply contact Sounds True customer service for a refund. For items purchased from Sounds True that are manufactured by other companies, we indicate the warranty period in the product description.

Please note: Due to credit card fraud protection policies, refund requests over 120 days from the purchase date will be refunded via a paper check (in US dollars) and mailed to the billing address on file or applied as a credit on account.

RETURNS OF HARD GOODS

In the event you need a refund, we will honor any order placed with us within 365 days from the order date. Original shipping charges will not be refunded.

For all physical hard good refunds, please contact Sounds True customer service via phone, email, or chat on our website.

RETURNS OF DIGITAL DOWNLOADS, MEMBERSHIPS, AND EVENTS

DIGITAL DOWNLOAD REFUNDS

We allow refunds for any order placed with us within 365 days from the order date. Please email support@soundstrue.com with DIGITAL DOWNLOAD REFUNDS in the subject line.

SOUNDS TRUE ONE MEMBERSHIP REFUNDS

We allow refunds for up to 30 days from the initial subscription date. Please email membership@soundstrue.com with SOUNDS TRUE ONE MEMBERSHIP REFUNDS in the subject line.

Please make sure to provide the following information:

  • Your first and last name
  • Order number (if available)
  • Postal code
  • Phone number or email
  • Reason for requesting a refund

EVENTS REFUNDS

Each event will have a refund policy specific to that particular event and event venue. As such, please find the event refund policy listed on the individual event page.

RETURNS OF IN-DEPTH PROGRAMS

Given the unique nature of the Sounds True In-Depth Programs, each program has its own refund and cancellation policy, and a full refund cannot be guaranteed. Our team is happy to discuss options with you. Please see below for contact information. 

OTHER COMPANY PRODUCTS SOLD BY SOUNDS TRUE

Sounds True sometimes offers products not manufactured by Sounds True. For these items, we indicate the warranty period in the product description, which can be different from Sounds True’s return policy period. Please verify your product meets these specific timeframes for all refunds.

We will reply promptly to all inquiries and are so grateful to be of service.

>

Presence FAQ

Can I participate in an Inquiry discussion group?

The Diamond Approach is offering live, online Inquiry groups to accompany this course at a discounted rate — $100 for eight, 90-minute sessions, where you’ll take turns with other students working one-on-one with an expert teacher. This is completely optional and available after purchasing Presence.

 

How do I purchase Presence: Venture into the Heart of Enlightenment?

You can purchase it here.

 

How do I access Presence: Venture into the Heart of Enlightenment after I have purchased it?

To access your course, you will need to:

  • Log in to your Sounds True account
  • Click on “Digital Library” (located in the maroon navigation bar at the top right of the page)
  • Click on “Online Courses” (located on the left side of the page)
  • Find Presence: Venture into the Heart of Enlightenment
  • Click on “go to course”

 

How do I contact customer service?

You may contact us Monday–Friday, 8 am–5 pm MT.
Email: support@soundstrue.com
Phone: US Customers 1.800.333.9185 #3
Phone: International Customers 1.303.665.3151 #3

 

What browsers do you recommend?

We recommend the most recent version of Safari for Mac users or Google Chrome for PC users (with a second choice of Firefox). We do not recommend using Internet Explorer—but if you must, please use version 11 or higher.

 

How do I access my bonuses?

To access Realization Unfolds: A Conversation between A.H. Almaas and Adyashanti, you will need to:

  • Log in to your Sounds True account
  • Click on “Digital Library” (located in the maroon navigation bar at the top right of the page)
  • Click on “Online Courses” (located on the left side of the page)
  • Find Realization Unfolds: A Conversation between A.H. Almaas and Adyashanti
  • Click on “go to course”

 

I already have the bonus in my library. Can I substitute it for something else?

Unfortunately, it is part of the bundle, and substitutions are not allowed.

 

Can I download the course audio or video content to a computer or mobile device?

You can download the audio/video content onto your computer or Android mobile device. With the exception of eBooks, Apple has restrictions that prevent items from being downloaded directly to iOS devices, unless purchased from iTunes or Apple. Digital items may be downloaded to your computer and then synchronized to your iOS device via iTunes. Courses are also available to stream within the Sounds True App.

 

Can I stream the live sessions from a computer or my mobile device?

Live sessions are viewable on Mac and PC. You can stream them on Android and Apple mobile devices through the browser. If you are not using WiFi, please check with your mobile carrier, as additional data rates may apply.

 

How do I know what time live sessions start if I live abroad or in a different time zone?

All events are Eastern Time unless otherwise noted. Here is the schedule. Please use a time zone converter of your choice or thetimezoneconverter.com.

 

Why is the video player blank, or why can’t I hear it?

Player solutions:

  • The session has not started. Please wait a few minutes.
  • Try refreshing your browser window or clearing your browser’s cache.
  • If the broadcast stops or you see a black screen, try refreshing your browser window.
  • If you are using a Windows PC, we recommend using the Google Chrome web browser.
  • If you are on a Mac, we recommend using the Safari web browser.
  • If you can’t hear anything, check the two places your volume is controlled. One is your video player and the other is your computer.

 

Are the sessions live or prerecorded?

The course videos are prerecorded. Videos noted as “Live” are live.

 

What is your return policy?

Click here for the Sounds True return policy.